Privacy Policy

THE LASH EDIT & THE LASH INSTITUTION

PRIVACY POLICY

Effective Date: 09/08/2026

The Lash Edit and The Lash Institution (“we”, “our”, “us”) are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products, enrol in our courses or communicate with us.

By using our website or purchasing our products or services, you agree to this Privacy Policy.

 

1. Information We Collect

Depending on how you interact with us, we may collect personal information including:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through third-party payment providers)
  • Purchase history
  • Course enrolment information
  • Assessment submissions
  • Photographs and videos submitted for assessment
  • Communications with us
  • Website usage information
  • Device and browser information

We only collect information that is reasonably necessary to provide our products and services.


2. How We Collect Your Information

We may collect your information when you:

  • Purchase a course or product
  • Create an account
  • Subscribe to our emails
  • Contact us
  • Complete a form
  • Submit assessments
  • Participate in surveys or promotions
  • Visit our website

Some information may also be collected automatically through cookies and website analytics.


3. How We Use Your Information

We use your information to:

  • Process orders and payments
  • Provide access to online courses
  • Deliver physical products
  • Assess coursework and practical submissions
  • Issue Certificates of Completion
  • Respond to enquiries
  • Provide student support
  • Improve our products and services
  • Send important updates relating to your purchase
  • Send marketing communications where you have consented

 

4. Marketing Communications

If you subscribe to our mailing list, we may send you:

  • Course updates
  • Product releases
  • Promotions
  • Educational content
  • News from The Lash Edit and The Lash Institution

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.


5. Payment Information

Payments are securely processed by trusted third-party payment providers.

We do not store your full credit or debit card details.

Payment information is handled in accordance with the privacy and security practices of the relevant payment provider.

 

6. Student Assessments

Where your course includes practical assessments, we may collect:

  • Before and after photographs
  • Videos
  • Written assessments
  • Workbook submissions
  • Feedback records

These are collected solely for educational, assessment and certification purposes unless you separately consent to their use for marketing.

 

7. Storage of Information

We take reasonable steps to protect your personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration

Your information may be stored electronically using secure third-party service providers that support our business operations.


8. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business, including providers of:

  • Payment processing
  • Website hosting
  • Online learning platforms
  • Email marketing
  • Shipping and fulfilment
  • Customer support

These providers are only given access to the information reasonably required to perform their services.

 

9. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember preferences
  • Analyse website traffic
  • Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function correctly.


10. Accessing or Correcting Your Information

You may request access to the personal information we hold about you or request corrections if the information is inaccurate.

To make a request, please contact us using the details provided below.

 

11. Retention of Information

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

Assessment records may be retained to verify Certification where required.

 

12. Third-Party Websites

Our website or courses may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.


13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

Your continued use of our services after changes are published constitutes acceptance of the updated Privacy Policy.

 

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

The Lash Edit

Email: thelasheditofficial@gmail.com

Website: www.thelashinstitution.com


The Lash Institution

Email: contact@thelashinstitution.com

Website: www.thelashinstitution.com